Help centre
What is Xen Trips?
Xen Trips is a travel services company for individuals, families and businesses, based in the United Arab Emirates and operated by Banu Sami FZ LLC.
How do I book a flight?
Our travel team arranges flights for you. Get in touch through the Contact page to start a booking.
How do I reach a person?
See our Contact page for our email address and support hours.
Do you offer hotels or holiday packages?
Yes. Xen Trips arranges flights, hotels, holidays and trips, tourist visa assistance and Umrah packages through its travel team. Visit the Contact page to start an enquiry.
Can you help with a tourist visa or e-Visa?
Yes. Our team prepares e-Visa applications, books sticker visa appointments and builds your document checklist. See the visa page for details.
Do you arrange Umrah packages?
Yes. We arrange the Umrah visa, flights, hotels in Makkah and Madinah, transport and ziyarat as one plan.
What should I include in my enquiry?
Your destination, travel dates, departure city, number of adults and children, and preferences such as hotel area or budget range.